Refund Policy

Last updated 15 Sep 2026

Once a payment is completed, it is final. TestMint does not offer refunds for change of mind, not attempting a purchased test, dissatisfaction with test difficulty or content, or any reason other than the limited exceptions listed below.

Why we don't offer general refunds

Paid tests and subscriptions on TestMint grant immediate digital access — you can view, attempt, and review a test as soon as payment is confirmed. The listed price is shown in full, including the convenience fee, before you confirm any purchase. Because access is granted instantly and the institute's share of your payment is recognised at the time of sale, purchases are treated as final once payment succeeds.

Exceptions

TestMint may, at its sole discretion, issue a refund in cases such as:

You were charged more than once for the same test or subscription (duplicate payment)
A payment succeeded but a technical fault on our end prevented the test or subscription from ever being unlocked on your account
The test was removed by TestMint for a policy or content violation before you could attempt it
A refund is required under applicable consumer protection law

To report one of these situations, contact us within 7 days of the payment using the contact form, including your order number or the email used at checkout. We will review the request and let you know the outcome; approved refunds are processed back to your original payment method through Dodo Payments and may take several business days to reflect, depending on your bank or payment provider.

Institute subscriptions

Cancelling a subscription stops future renewals but does not refund the current billing period, except where one of the exceptions above applies.

Free tests

Free tests have no associated charge, so this policy does not apply to them. See our Terms of Service and Privacy Policy for other terms governing your use of TestMint.